Return & Exchange Policy

Return & Exchange Policy

📩 Please contact us immediately if you experience any issues with your order.
We’re here to help and will do our best to resolve the situation quickly and fairly.

🔁 Return & Exchange Terms

• You may return or exchange items within 30 days of delivery.

• For newborn-specific products (0–12 months), exchanges are accepted up to 6 months from the purchase date (items must be unused and in original packaging).

• Items must be:
  ▫️ In new and unused condition
  ▫️ With original tags and packaging
  ▫️ Accompanied by proof of purchase (order number or receipt)

🚫 Non-returnable items:

• Underwear, socks, opened pajama sets (if unpackaged)

• Baby food, hygiene & cosmetic products (if opened)

• Personalized or custom-made items

💸 Refunds & Return Shipping

• Refunds will be processed within 7 business days after we receive and inspect the returned items.

• Refunds are issued to the original payment method only.

• Return shipping costs are the customer’s responsibility and depend on your local postal rates.

• If the return is due to a defect or our error, we will cover the return shipping.

📦 How to Start a Return or Exchange

Please do not return items without contacting us first.

1. Email us at support@kidslooks.com

2. Include your order number, the reason for return, and photos if there is a defect

3. We’ll respond within 24–48 hours with detailed instructions

🧸 Thank you for shopping with us! We appreciate your trust and are always here to help your little one grow in comfort and style.