FAQ
How long does it take to process and deliver my order?
- Order processing usually takes 1-2 business days. Delivery time depends on your location, but on average, shipping takes 3-7 business days.
How can I change my delivery address after placing an order?
- If you notice an error in your shipping address, please contact our customer service as soon as possible. We'll try to update the details, but if the order has already been shipped, changes may not be possible.
How can I find the right size for my child?
- We provide detailed size charts for each item, which include measurements for height, weight, and age. If you're unsure, we recommend measuring your child and comparing those numbers to our size chart for the best fit.
Can I change or cancel my order?
- We process orders quickly, but if you need to change or cancel an order, please contact us within 24 hours. After that, we may not be able to modify or cancel it, but we’ll do our best to assist.
How do I return or exchange an item?
- We want you to love what you ordered, but if you're not satisfied, we accept returns within 30 days of purchase. Simply contact our customer service team for a return label, and we'll assist with exchanges or refunds.
Do you offer gift cards?
- Yes! We offer digital gift cards in various amounts. They make the perfect gift for any occasion and can be used for any purchase on our site.
How do I track my order?
- After placing your order, you’ll receive an email with tracking information. You can use this to track your order's status online until it arrives at your door.
Are your clothes and shoes safe for my child?
- Absolutely! All of our products are made with child-safe materials, and we follow strict safety guidelines to ensure they meet all standards. Our clothes are free from harmful chemicals, and our shoes are designed for comfort and durability.
How can I pay for my order?
- We accept various payment methods, including credit and debit cards, PayPal, and other convenient online payment options. You can choose your preferred payment method at checkout.
How should I choose shoes if my child is between sizes?
- If your child is between sizes, we recommend opting for the larger size, as children's feet grow quickly. You can also use our size charts to determine which size will provide the most comfort.
What should I do if my item is damaged or defective?
- We apologize for any inconvenience! If your item is damaged or defective, please contact us within 7 days of receiving your order. We will exchange the item or issue a refund.
